May 11, 2009
Verizon Telephone Service Nightmare
Posted in authored by John Gohde tagged Cell Phones, Cellphones, Dial-Up Service, DSL, High Speed Internet, Verizon, Verizon Customer Service, Verizon High Speed Internet, Verizon Telephone Service at 9:22 pm by John Gohde
Verizon telephone customer service put me through quite an ordeal just to turn off my phone service. I had discovered online that I could get Verizon High Speed Internet access without having to pay for phone service. But, the Verizon Telephone Service customer service agents that I had spoken with by phone tried to tell me that no one could get Verizon DSL without phone service. Further, they quoted me a monthly rate that was nearly double what I had agreed to.
I always had assumed that you had to have phone service service in addition to DSL when you went through your phone company. After all, Comcast a cable television service provider requires DSL subscribers to first get cable service. So I figured, why would the Verizon phone company be any different?
But recently, I had thoroughly investigated the Verizon High Speed Internet web pages online. At the low end of DSL service, Verizon had an option without phone service option that was only $2.00 a month higher than their phone service option with a one year agreement.
I was very happy to drop my Verizon phone service since I had gotten used to my cellphone. Rarely did I ever need my old fashion phone service. I had it more out of habit than anything else. I was very glad to purchased Verizon High Speed Internet with a one year agreement for only $19.99 a month. Their modem was given to me free. But it turned out that they did charge me an additional $20 for the service installation. The entire Verizon High Speed Internet online experience was very professional and pleasant.
A few days later, I was asked by the Verizon High Speed Internet people to disconnect my Verizon Telephone Service. I attempted to do so after work. First, I had my dial-up Internet service disconnected. The Netscape dial-up people as expected gave me a hard time. They offered me the same service at half their current rate. I refused. Then they tried to get me to keep it going for a few more months. I again refused. And, I told them that without phone service their dial-up connection wouldn’t work at all. Eventually, they gave up harassing me.
The Verizon telephone service customer representatives at 804-954-6222 put me through quite an ordeal. I was rushing to get my phone turned off before the 6:00 pm service cutoff. I had to call them back three times before, I was able to beg one lady to finally turn off my phone service. Those customer service people were totally living on another planet. They were either intentionally scamming the public, or were totally clueless as to what Verizon was offering online.
They tried to tell me that I had to pay nearly double the rate that I had purchased. Then they claimed that phone service was required. I requested to speak with a supervisor. He was even more clueless than the customer service representative. They couldn’t even tie my street address together with my phone number. The supervisor told me that I had not placed a DSL order, etc., etc., etc.
The entire Verizon telephone service experience was totally negative, and totally unnecessary. It was a six adult size aspirin headache experience for me. But, I told the last lady that I had spoken with that I was just stupid. So, could you please turn off my phone service 100%? It finally happened, with just five minutes left to spear.
To cool off, I took a walk over to Goodwill. I love my current residence, because virtually everything is within walking distance. To my surprise, I ended up purchasing a Dell Dimension 4700 computer system from them. It really was a very good value. And, it got my mind off of my traumatic Verizon telephone customer service disconnection nightmare.
On the positive side, I guess that if those Verizon customer service people really were convinced that phone service was required, then Verizon must have required it not too long ago. I must not have been quite as clueless about it, as I had first imagined.
At any rate, I spent last week without Internet access at home. My Verizon DSL service was turned on today. It went very smoothly. I managed to cut my total cost to access the Web in half. And, my connection speed went from 56k to 128K to boot. Now, I can watch YouTube videos on the web painlessly, and actually enjoy them. The low-end Verizon DSL service is actually working better than DSL at my place of employment.
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